Stuart recently wrote a review about San Francisco Automotive Solutions on Google. He posted it on behalf of his wife, who had her van towed to our shop after it broke down during a business trip.
"Unfortunately, the van would not start for the return trip the following morning," Stuart writes. "She had it towed to San Francisco Automotive Solutions and was met by Patrick [Banta, owner] as she arrived. Later, she commended that she immediately liked and trusted his genuine, professional, friendly and cheerful demeanor."
After a few minutes of conversation, Patrick took a look at the van and immediately noticed what the problem was. Normally, our technicians would go through an inspection and/or run diagnostic tests to identify the specific problem. However, sometimes it's an obvious and easy fix that can be done without any fuss. This was the case with her van, so Patrick took care of it himself.
"He quickly diagnosed the problem, got the van started, and had her on her way within 15 minutes of her arrival," Stuart adds. "His clean shop, professionalism and expertise resolved an otherwise very inconvenient and stressful situation quickly and effectively."
At San Francisco Automotive Solutions, we understand that getting automotive repairs is never a "convenient" situation for our customers, so we aim to do our best. We want people to feel comfortable. We want to give them the information they need to make sound decisions about their vehicle. We want to treat them the way they deserve to be treated. When we approach service in this manner, good things are bound to happen.
"If the star rating limit were any number greater than five, I would give San Francisco Automotive Solutions all of them without hesitation," Stuart concludes. "Thank you, Patrick!"
And thank you, Stuart, for sharing your wife's story. We're glad everything worked out and she was able to get home safely after her business conference.
Whether you live in the Bay Area or are just driving through and need automotive repairs or maintenance services, call San Francisco Automotive Solutions today at (415) 957-1170 or schedule your appointment online.